Privacy Policy

1. Introduction

Equimise ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

2. Information We Collect

Information You Provide

• Account information (name, email, business details)
• Payment information (processed securely through our payment provider)
• Operational data (inventory, menus, orders, staff schedules)
• Communications with our support team

Information Collected Automatically

• Usage data and analytics
• Device and browser information
• IP address and location data
• Cookies and similar technologies

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our services
• Process transactions and send related information
• Send administrative information and updates
• Respond to inquiries and provide customer support
• Improve and optimize our platform
• Protect against fraudulent or illegal activity

4. AI and Data Processing

Our AI-powered features (such as invoice processing) process your data to provide automated services. Your operational data is never used to train external AI models. All AI processing occurs within our secure infrastructure.

5. Data Sharing and Disclosure

We may share your information with:

• Service providers who assist in our operations
• Payment processors for transaction processing
• Professional advisors (lawyers, accountants, auditors)
• Law enforcement when required by law

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your data, including encryption in transit and at rest, access controls, and regular security assessments.

7. Data Retention

We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your data at any time, subject to legal retention requirements.

8. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your data
• Object to or restrict processing
• Data portability
• Withdraw consent

9. Cookies

We use cookies and similar technologies to enhance your experience, analyze usage, and assist in our marketing efforts. You can control cookie preferences through your browser settings.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@equimise.com